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The Future. McDonald’s is pausing its AI drive-thrus after they went viral for showing their incompetence at doing their one task: getting orders right. As McDonald’s and other fast-food chains still hope to make AI ordering a thing, expect the next iteration to have a human overlord to ensure quality control.
Menu meltdown
Humans have officially beaten the machines… at least at Mickey D’s.
- The fast food chain admitted that it’s getting rid of its IBM-powered AI ordering system, which was being tested at roughly 100 restaurant drive-thrus by July 26th.
- Why? Because it was slowing down operations and ringing up insane orders, including a handful of butter, hundreds of nuggets, and ice cream topped with a whole lot of bacon.
- So, the chain is bringing back humans to do what AI apparently can’t in a loud, chaotic drive-thru: listen to orders correctly.
McDonald’s plans to reintroduce voice-ordering after some updates later this year, especially as the fast-food AI race is in full swing. Wendy’s, Taco Bell, and Dunkin’ Donuts have all implemented the tech at some point.
Wendy’s, for example, uses AI to switch featured menu items or adjust prices based on the weather. Want a frosty on a hot summer day? Expect AI to make you pay an extra dollar.
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