The next era of work will introduce widespread collaboration between human employees and agentic AI chatbots — systems that can both answer questions and complete tasks.
Why It Hits: The AI revolution is here. While the tech industry is pitching AI agents as an added value to a human workforce, chatbots are already replacing humans in some roles. The remaining flesh-and-blood workers at companies will likely be expected to play middle manager to a team of chatbots that can increase their productivity.
Between the Cubicles: Ryan Gavin, the chief marketing officer at Slack, told Axios to get ready for chatbots to slide into their work DMs.
Salesforce (the parent company of Slack) launched AI agents that can act as sales reps or personal shoppers for clients.
AI startup Sierra recently raised $175 million to roll out customized enterprise chatbots.
OpenAI has projected that its revenue will triple this year, partly powered by selling its agentic chatbots to SoftBank.
The Future: Salesforce CEO Marc Benioff called AI agents a “limitless workforce” because… well… they don’t get tired, go on vacation, or quit when they’re looking for new opportunities. But first, they need a major update to become a reliable workforce. AI-agent management startup Wayfound has itself been using AI agents as employees for the past year. The verdict: “It feels a lot like managing a team of interns, who are book smart but still make frustrating mistakes on the job once in a while,” says CEO Tatyana Mamut.
Humans, you’re in the clear… for now.
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